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FAQ

Before you place your order

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:

Shipping costs start at:

- USA: $3.99 for the each apparel item

- International: $5.99 for the each apparel item

All products are proudly printed in the United States.

How long will it take to ship my order?

Orders from our store are typically delivered within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks. Expedited shipping is offered on select products to domestic addresses.

What are the sizing specs of my order?

You can access our sizing guide, which includes all of the sizing information for different brands and products here: https://www.familyno1.com/size-charts

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://www.familyno1.com/contactus and we will work on resolving the issue as quickly as possible.

Order status questions

What is the status of my order?

We will email you tracking Code USPS when Your Product on Shipping.

I need help with a late order.

Orders from our store are typically delivered within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact customer service at https://www.familyno1.com/contactus .

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Modifying or changing an order

I’d like to modify my order.

Email us to modify. If Your Product on Processing, You can modify it.

I’d like to cancel my order.

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit https://www.familyno1.com/contactus 

My order is missing or defective.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://www.familyno1.com/contactus  to request a replacement.

Report a campaign for policy violations.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page: https://www.familyno1.com/contactus 

How do I contact customer support?

We are happy to answer any questions you may have. Please contact customer service at https://www.familyno1.com/contactus